Hotel Du Vin Winchester

I'm glad I never paid for the room. Town centre location very good until all the traffic goes past it's nearly midnight and the heavy traffic and I mean buses, trucks etc not good. The rooms very dated, the heating co trils don't work, you have to close the curtains so as not to be overlooked while in the room., the hdmi port is disabled on the TV, you can't put a firestick in to watch, apparently they are illegal, well they are not it's the software that could be illegal, so please get your facts right. No air con, so I would hate to stop here in warmer days/nights... Car park entrance is hampwr3d by the building next door having idiots parking so it makes it difficult to get in. Apologies but I would not spend this kind of money for this hotel with limited facilties that work. Judging by other reviews you know the short co ings and like most other hotels or companies, nothing gets done as its a minority of us who do reviews. Maybe address the hot dated rooms, anyone wanting to book in the summer I would s seriously avoid as a fan is only going to circulate the warm air. The street noise is horrendous during the night to be honest. The member of staff who gave untrue information should be maybe trained to give correct information. Also restricting Amazon firesticks when they are legally purchased for sports, box sets etc etc is a very poor policy to have in 2025. Another reason to avoid as its basically telling you what you czn do after paying so much money for the room. Last point was the bed, to be fair a very uncomfortable bed indeed. You have some serious work to improve for other customers.

Gorgeous Afternoon Tea! Everything was so beautiful and tasty. One of the nicest I have had. The service was excellent and you could have as many top ups of tea as you could drink. Would definitely go again.

We didn't stay but popped in for lunch. It took around 15 minutes to get any service even though the place was almost empty. When we eventually ordered, the server struggled to understand us as English wasn't their first language. The result was the wrong drinks were served which the the bar manager refused to change, as they had already been poured. Not a great response for a high end hotel. Food was good but we were overcharged as we ordered from the 2 or 3 course menu but were charged for each individual dish which we only spotted after getting home. Several days after raising this with Hotel du Vin still no response to my email which is disappointing.