Toby Carvery Widnes

Toby carvery, what a shambles. Meat stored on the floor. See pictures. Other complaints to heard from tables surrounding us that it was cold. Ours wasn't cold. Heat of the food is not our complaint. Food dry, poor quality of meats and veg clearly sat under a food lamp all day. Flies engulf this place and would never suggest anyone spending their hard earned cash at this place. First walking in no one was at the seating stand and we were left to wander the establishment. Seating arrangements crammed. Booked for a big family meal and there was no festive decorations. Menu was fixed for purely carvery. Children's menu is limited and no chips. Starters arrived and this was cheaply put together. When collecting carvery all meats were poor cut and cheap quality. Vegetables were all soaking in grease clearly sat out and coated in oil to prevent going dry. Never in my experience of reviewing have I ever left such a poor review on a place.

Good food, some of the carvery was a bit sparse and needed refilling but otherwise good. Sat in the conservatory area, was nice and clean but other diners were quite rowdy and foul mouthed, I understand that's not the establishments fault. Our server Jack was polite, friendly, and was very helpful in helping with an offer to get money off the bill, he's the main reason I am writing a review. To thank him for his kindness and to let Toby Carvery know they have a fab member of staff within their team, thanks Jack 😊

General this place is quite good and as regular visitors, we had some excellent service. This was not one of those times. Nobody offered us drinks when we arrived and when they did, they got it wrong. I had to go and ask for someone to clear our plates and order desserts. The staff were all round the bar chatting and on phones.