Toby Carvery - Barnes Park

This was my first visit in years and I can highly recommend it. The food was amazing,the staff were absolutely brilliant, very pleasant & helpful, especially Claire and Laura,who went out of their way to help us to find a seat in a quiet spot & carried my plate,as due to my disability, I couldn't carry it myself . There was 2 other staff, Jamie H & an older lady, whose name I don't know,who served us with our desserts ,also deserve a special mention. Will definitely be returning.

We visited at 5pm on a Wednesday and it wasn’t busy so expected attentive service. This was not the case. The person who greeted us seemed to just want us to sit down and eat as quickly as possible with the least possible input from them. They barely allowed us to explain we had a booking before marching us to our table. We were seated near a large group, which was fine. But the children were singing songs about cat wee - there was no staff in sight. The member of staff who seated us just assumed we wanted the carvery and told us to wander over when we were ready. I didn’t particularly want a carvery but felt I didn’t really have a choice as they had gone before we could reply. My meatless carvery was ok, the cauliflower was watery and there weren't any veggie roast potatoes available. My daughter had some turkey and said that was nice. When we were ready to leave we could have probably just left without paying as we had to go searching for someone to be able to pay. The server was chatting to people (didn’t appear to be customers, perhaps friends?) and made us wait for her to finish talking before allowing us to pay. For the price we didn’t expect anything amazing but you do usually get staff who seem to actually want a job. There was one young person serving who we have to commend, they seem to have been quite inexperienced but were trying their best and weren’t getting any help from the other server. Overall not a great experience and we won’t be returning.

There were 3 of us ladies having lunch today. Our server was Carol and could not do enough for us. Extra bonus was being asked about allergies, which is important as 1 of us has an egg allergy. It was a very relaxed atmosphere. A massive thank you to Carol x 🙂