Hotel Du Vin Stratford-upon-Avon

We stayed at Hotel Du Vin over the bank holiday and found it to be in a great location, with stylishly decorated rooms and genuinely friendly staff. However, a few key issues took away from the overall experience. Our biggest disappointment was with the room booking. We reserved two deluxe rooms but only discovered at dinner that one of us had been placed in a lower-tier room. It turned out the hotel was fully booked and had downgraded one room without informing us. While they did eventually upgrade the room for the second night and removed some restaurant charges, the lack of transparency left a sour note. Had we not discussed it between ourselves, we may never have known. In terms of facilities, the bar was frequently unmanned, which meant we were often left waiting to order drinks. When we did manage to order, several items on the menu were unavailable. Breakfast was good in terms of hot options but the continental breakfast was a little underwhelming—more variety in fresh fruit and pastries would have made a noticeable difference. Given the premium pricing and the hotel's rating, we expected a smoother, more consistent experience in these areas.

I don’t usually stay in boutique-style hotels, but I was booked into Hotel Du Vin for work and was genuinely blown away. From the moment we checked in, it felt special. Each room is named after a vineyard instead of numbered, which was such a quirky and fun touch. The decor throughout the hotel was beautiful—elegant, warm, and inviting. I treated myself to a glass of the house rosé and honestly, it was the best house wine I’ve ever had. I’d heard great things about the food, so I chose to stay in rather than explore the nearby town (which is within easy walking distance). I’m so glad I did—dinner was absolutely incredible. The food was flawless, easily a 10/10, and the service matched it. The hotel was spotless, and while the car park wasn’t huge, we had no trouble finding a space. Overall, a lovely stay, and I’d absolutely return—or happily try another Du Vin location if I’m travelling elsewhere. Highly recommend!

I’ve never felt so embarrassed not just for me but for the venue . Whoever organised the wedding fair needs to rethink the whole project , very very poor. It’s just a display , no one showcasing or telling you about what they can offer , One man taking photos , no contact from him , he ignored us as he took photos of the display, one lady half asleep to the right by the chairs , a couple of wedding dresses and a table of Jo Malone. We met with one lady after a moment or two who started chatting to us , a 2nd couple came in just after us and were greeted by a tall lady with long dark hair and offered a glass of Prosecco straight away , we were not offered this until we attempted to leave . The registrar was sat outside in the court area and quickly came in to the staged registry office when we were shown the area , she spoke to us briefly and let us have some brochures , in a nut shell this was a terrible experience for trying to sell your venue or possible other bookings , a missed opportunity from the organisers, we were expecting lots of different people there from ring to photographers to florists and perhaps also be shown the rooms , bar etc , not sure what happened ,Very poor show from the team .