Ego Sheffield

Food is always good here, the offers are amazing. Moroccan lamb is definitely the best main in my opinion! Dermot is probably the best waiter we’ve ever had each time we come. Despite it always being busy he goes out of his way to give us the best service.

We came here earlier today and we were served by the exceedingly good waiter Dermot! We were not pressured into buying any of the food and fully enjoyed being served by this man as he made us laugh while doing his job amazingly! He timed all of the service perfectly and didn’t linger around us while we decided, leaving a great deal of quality time together. Dermot’s kind nature made experiencing the meal a great deal better! As for the food, we are a very picky family and almost every restaurant we go to always has a few complaints! But here, it was completely different and we all loved our meals so much! It is very well-priced and worth every penny! The facilities were very hygienic and well set out! This includes the toilet being very clean and well designed, having salt, pepper and fresh ice water at the table upon entry! We absolutely loved the food, service, facilities and overall experience today! The chances of us returning another day are basically 100%! Thank you for the wonderful time!

Visited as part of a group, which probably detracted from the usual experience as I tend to find that the service declines notably for larger groups and this was no exception. The table wasn’t ready when we arrived just before our booked time, and there was a wait while the table was prepared- probably about 15 minutes I would guess. I don’t have a problem with the wait specifically, but more the area where we were asked to wait- the bar. This area is also a very narrow walkway for customers to use and for staff trying to carry food to tables, so you were left constantly dodging people carrying plates and constantly being asked to move for people to pass by and it just felt chaotic and claustrophobic. All the food was very good, but the service lacked any warmth with food being pretty much just called and then dumped in the relevant place with little in the way of pleasantries. Additionally, the food for all the courses was generally carried over 2 plates at a time by one person, so it arrived in dribs and drabs with some people sat with food waiting for quite a while for others to get their meals. It’s basic restaurant procedure that if you have a big table you communicate with your colleagues and a few staff group together to serve a large table together to avoid this. It all just came across a bit chaotic and disorganised from start to finish. I would also add that there is a massive accumulation of cobwebs on the walls above the food serving hatch, which is clearly visible from the opposite side of the restaurant which highlights poor attention to detail. I often think if the bits of a restaurant you can see are dirty, what are the bits you can’t see like? Overall, good food but management need to get a grip on basic standards.