Pitcher and Piano Reading

Amazing personable service. On arrival the bar chap was process a large group order, however, immediately gave me recognition and apologised for any delay...no problem for me. Some confusion with my order which was promptly resolved and the food presentation and quality was delicious. I wanted to suggest some feedback, as I understood that the menu was newly introduced. As a former hotelier I always welcomed good feed back too.. Bradley, head chef, afforded me the opportunity to chat about my experience, so what a refreshing change to see..he's so passionate, an absolute star and an asset to this establishment. Best of luck everyone you have the right attitude and customer service to make this place amazing.

The food overall was just okay, but several things really let it down. The mac and cheese wasn’t very nice at all — bland and lacking flavour. We were offered mushy peas, but they didn’t have any, the onion rings we ordered weren’t available either, and the salad came with no dressing. We ordered some chips to come with our mains and there seemed to be some sort of bean in the chip bowl which was very strange and off-putting. Dishes came out one at a time, with a 45-minute gap between the first and last, which made it impossible to enjoy the meal together. That kind of service really isn’t acceptable in a sit-down restaurant. There was just one person working — taking orders, making drinks behind the bar, and serving food. It was clear he was doing his absolute best, but the restaurant was massively understaffed, and it showed. We had booked a table for nine people two weeks in advance, so they knew we were coming and should’ve been prepared. Management really needs to step up and make sure more than one person is scheduled to work in situations like this. To be fair, when we raised our concerns, the server kindly took the late dishes off the bill, which we appreciated — but overall, it still wasn’t a great experience.

Popped in for a couple of drinks on the way back to the station. Clean and tidy venue. Great environment and bar staff team, very friendly and gave every customer the time of day. The General Manager David was a star, nothing was too much trouble and he makes a cracking Negroni!