BrewDog Plymouth

Me and my family went here for the Frist time. It was AMAZING!!! the food was great, the people/ customer service was great and the food was great. It was a great experience. You can also play games there as well. I can't folt this place at all. 100% recommend it. The dessert OMG it was AMAZING as well so yummy.

BrewDog Plymouth - what a fantastic experience! First, I would like to start by mentioning that Emma, Rachael and Gin's service is exceptional. They go above and beyond every-time to make sure that our visits are perfect. It is their friendly approach every time that adds a personal touch and makes us feel welcomed and valued as a customer. Infact, our local BrewDog is Exeter but we prefer to travel to Plymouth for their service. Out of all of the restaurants we visit, including chains, BrewDog Plymouth has shown the best service. There has been no service quite like theirs anywhere else. We have had many family gatherings and a Dog Pawty at BrewDog Plymouth. There are no other places that offer a Dog Pawty like BrewDog does! The staff at the time were not only friendly and accommodating to us but also showed genuine affection and care towards Skylar, the Siberian Husky. It was evident that the staff went the extra mile to create an inclusive and enjoyable experience for everyone, for us and Skylar. Skylar loved her party hats, banner, dog beer and dog ice-cream! She also got to have her photo taken and was added to the Paws of Fame! From the food menu, I always tend to order the Monthly Specials or Buffalo Chicken burger or chips. The September 2023 Special (FRANK SRIRACHA BURGER - Hot honey & sriracha glazed crispy chicken, roast onion & chive Philadelphia.) has been one of my favourite Monthly Specials. The food is always warm coming out the kitchen and yummy! I always feel satisfied with the flavours and the food in general... this is why we struggle to go anywhere else for food! Thank you to the chefs at BrewDog! I think that my family and I, have tried the entire food menu, including the Brunch Menu and dessert. I was sceptical to try the Deep Fried Oreos because it just sounds... weird. But do it! I couldn't believe how AMAZING they are! The Death By Chocolate Cake is another great dessert - perfect for two people as the slice is quite big! The Beer Ice Lolly is the perfect dessert for the hot days in the Summer. From time-to-time, things to do wrong. Kitchen may be slower than usual. But it is how the staff handle it, that makes the difference. The staff are always more than happy to provide drink samples. Fifty-Fifty is one of my favourites during the summer. The hot mulled cider was delicious but the perfect beverage for autumn and winter. Punk IPA, Hazy Jane and Lost are the ones I tend to order. Schöfferhofer Watermelon Mint is also YUM. Great every-time! Even the Bad Beer Vodka and Lonewolf range does not let you down. Thank you Emma, Rachael, and Gin for your professionalism, warmth and care. Cheers to the incredible team at BrewDog! 🍻

Had a terrible experience at Brewdog today. A young waiter who was wearing a black t-shirt and dungarees with light short hair was incredibly rude when serving us. We had multiple problems with our food, including an over 60 minute wait time for food to come out. When we asked where the food was after 40 minutes, the rude waiter ignored us. We then went to the bar and the waitress told us that she would get it ready. It then took another 20 minutes for this food to come out. Credit to her as she offered a free dessert to say sorry for the long wait time. When we all ordered dessert, we all waited various times to be served, with the free dessert appearing immediately and the longest wait being another 30 minutes AFTER we asked where it was. I won't be coming back to Brewdog after this terrible experience. I hope this message reaches the managers so they can lead on how to make the customer experience more enjoyable at this establishment.