Pitcher and Piano Nottingham

This was my third time coming here on 28.07.2025 and this time I brought my family who flew in from overseas to the UK. We were all really looking forward to it. We arrived at reception at 6:30pm and waited about 10 minutes but no one came to seat us. In the end, we went up to the bartender and were told we had to find our own table — just like a food court. The table we found was dirty and hadn’t been cleared. The restaurant wasn’t even that busy, but there was only 1-2 waiter serving everyone. It took another 10 to 15 minutes just to place our order for drinks( 2 beer,2 cocktail & 2 coke), 5 starters, and 4 mains course. After waiting 30 minutes, we still didn’t have any drinks. We asked the same waitress who took our order — she went into the kitchen, then came back and told us the kitchen had lost our order and we’d have to order again. She promised us a free drink as an apology, but in the end, we didn’t get anything at all. Meanwhile, people queuing at the bar got their drinks straight away, while we waited nearly 50 minutes for ours — it was really unacceptable. It wasn’t just our table waiting — the nearby customers were all waiting too. Another 15 minutes later, our starters finally arrived, followed by the mains, but they still missed one of our dishes. When we asked the waiter again, he told us to wait, but after another 10 minutes with nothing happening, we just paid and left. We originally planned to order dessert, but we gave up because we didn’t know how much longer we’d have to wait. Honestly, it was a terrible experience. Despite the beautiful setting, the service was unbelievably bad. It completely wasted our precious time and ruined our evening. I’d rather go to Wetherspoons than ever come back here again.

Well let’s be honest, you don’t really go here for the food. You go here for the drinks. We went for a 2-1 cocktail night and the cocktails were in fact really good. They weren’t overly sweet or bitter and they justified the price. However, customers, not all cocktails are 2-1 and only the starred ones on the menu are - that’s only about 7 or 8 really so the selection isn’t massive. The food wasn’t great and my supposedly medium rare steak was almost well done. The same applied for another steak on a table which was disappointing really. It wasn’t particularly flavour which was a shame for something that cost almost £20. Toilets are very clean and accessibility is really good. The venue is also gorgeous and would recommend as a first experience. The staff was very friendly and made sure we felt ‘well served’ so thank you for their hard work. I recommend the negroni.

Good drinks and reasonable prices. It was 2for1 on the cocktails which were made very nicely as well. Staff were good, helpful and clearly took pride in their work. I love the slight gothic yet posh vibe the place gave off as well. Would I revisit? Yes.