Toby Carvery - Romford

Was served by Jill who was absolutely lovely and could see her busy cleaning tables and polite to others. Shout out to the carver Owen only thing I was disappointed with was there was no gammon which I absolutely lovely but fingers crossed it’s there next time I come!

We had a young lad serving at the carvery. His name was Owen and he was so polite, professional and even though he was new to working behind the carvery he kept everyone calm and reassured while he continued serving. He kept everyone happy. Then after we got our food we had a lady named Jill who took was very nice. This made our experience lovely with good food. We will be returning.

I am sorry to say, but our visit was appalling from start to finish. The worst experience i have ever had at a restaurant. We were greeted by the front of house, which was pleasant. When we were told to follow a colleague to be shown to a table, the colleague asked the front of house person what table should i show them to and the response received was any table. When we were seated we were given a table for 2 when we booked a table for 3. So we had to pull a table closer so that we could seat our son. The cutlery was dirty and we had to swap cutlery with the table next to us. We visited the toilets and they were dirty, wet and without any tissue. The water in the taps was very hot and so it took twice as long to wash a toddlers hands that it should. When it came to ordering our waitress presumed we were all having the carvery, instead we had to correct the waitress and place our order. Food was slow to arrive. When the kids meal arrived the Mac & Cheese was dry, cold and inedible. I tried to request the bill and there were no staff on the restaurant floor to give us the bill. When one member of staff appeared he ignored me and it took 4 attempts to get his attention. When we finally received our bill we were told our waitress will be over to take payment. The waitress appeared 2-3 minutes later and proceeded to take payment from the table that was sat adjacent to us. After this she proceeded to walk off, put the card machine away and see to customers that needed seating, After seating them and taking a drinks order she proceeded to take our payment. Overall, staff are over worked, under motivated and the restaurant is a joke. We will not be returning..... I would give it 0 stars, but it wasn't and option.