Carluccio's - Marriott Heathrow

Last night my husband and I went there for our anniversary dinner. When we reached there we were absolutely exhausted and starved because of our work and back to back meetings all day. So we ordered a pizza and two steaks for us. The food is absolutely amazing, no complaints about that. We enjoyed our food and had a great time. My issue is the server that served us. I don’t know her name but she was wearing some sort of lights as her necklace. She came to us and told are we finished and began to take our plates (I was still eating and holding one of the chips). We got uncomfortable and told her to take the plates anyway. Then she asked us if we need any dessert and we said no we were fine. Then she literally told us, I am not surprised after that big dinner while making a judgemental face. Like seriously? That’s not even the end of it. After the bill, she told us to take three rounds of the hotel because we had too much food?!! Also while making that judgemental face. Seriously?!! You are telling your guests to take three rounds of the hotel?!!! I mean if you want to make such stupid jokes and be so unprofessional that you make your guests uncomfortable, then you should learn some manners. I don’t care if she the floor manager or whoever she is, she should learn from her juniors. The other girl who served us food was absolutely phenomenal. Anyway, my anniversary has been ruined and I felt so embarrassed and left the restaurant feeling guilty that maybe indeed we ordered too much. As we couldn’t be together whole day for our work, that evening was really something that we were looking forward to. Even I have worked in hospitality in my beginning days as a student. Trust me, I know. This can never be the standard for a restaurant like this. Utterly disgusted!

I was pleasantly surprised with the food quality. If you are staying in the hotel you get a discounted breakfast rate. Kids under 12 don't pay which is a plus for families.

We love coffee and cakes at carluccio’s . We had many times at Leicester before, this is first time we visited this place. They have both take away and restaurant inside Marriott. Service was really good, staff were friendly and plenty of seating area. Quickly served us. We went around 3pm, very few people were there. Food and drinks were really tasty. We were expecting more quantity, otherwise it was really great experience. Marriott car parking available. It’s airport area, we only could see paid parking areas.